Amazon Prime Video Reviews

Show reviews that mention
prime video account video service card money customer phone charges customer service
Filter review
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unfamiliar charges

Amazon Prime Video - Unfamiliar charges
Amazon Prime Video - Unfamiliar charges
Amazon Prime Video - Unfamiliar charges
Amazon Prime Video - Unfamiliar charges
Amazon Prime Video - Unfamiliar charges
Amazon Prime Video - Unfamiliar charges
I can't talk to anyone and I have Unfamiliar charges in my bank account.

User's recommendation: Don't call Amazon prime! Their excuse not to talk to anyone is cause of the virus.

View full review
ID
#1901233 Review #1901233 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Rip offs
  • No help when needed
  • Unexpected charges to cards
Loss
$124
Preferred solution
Price reduction

Check membership

I already belong and they are asking me to rejoin. Im pissed. I purchased a new Apple box now they require me to rejoin at additional cost
View full review
ID
#2985091 Review #2985091 is a subjective opinion of poster.
New Reviewer

Unable to access prime video

Cannot access prime video and cannot log in. Please call me at 571426**** Just cha get password and still can't get in.
View full review
ID
#2981200 Review #2981200 is a subjective opinion of poster.
Preferred solution
Cannot access prime video. Can't log in.

Error code 3556

No other problems after call into Amazon. Customer survive for am error code E556 my prime videos is working, and I can buy my kids videos also watch my prime, thanks for your help it was worth it for me, the customer service was great and i say thanks again.

User's recommendation: Customers must have am great understanding about there product and knowledge of what is there problems.

View full review
ID
#2979957 Review #2979957 is a subjective opinion of poster.
Location
Wayzata, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sign in difficulties

I have difficulties in retrieving secure notifications for signing in as i lost my phone number 002348****99277. Kindly change the security path from phone number to my email or new number 002348****15584.
View full review
ID
#2979427 Review #2979427 is a subjective opinion of poster.
Location
Lagos, Lagos
New Reviewer

Rejecting all payments and NO CUSTOMER SERVICE

Payment options rejected wrongly. You reject the same payment I make monthly to rent a movie, then ask me to spend a half hour describing why you suck at customer service. That payment method is charged successfully monthly yet you reject me trying to give you more business, I cant call anyone about it because Im redirected to an email that goes nowhere. And why am I paying you anything for service I cant receive?
View full review
ID
#2975197 Review #2975197 is a subjective opinion of poster.
Pros
  • Some series and videos
Cons
  • No customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ridiculous rental fees

I pay a monthly fee to access Prime Video and watch movies. Recently every movie I wish to watch.even 20 yr old movieshas a rental fee??? The majority of movies have a rental fee. Why has it changed from just monthly fee to monthly fee and rent on each movie. Netflix is a much better service. To chat with Prime you have to pay $1.00 and fill in form for another company. Amazon Prime Video customer service phone line is in South AfricaI was shocked!

User's recommendation: Cancel Amazon Prime Video and opt for Netflix or any of many streaming services.

View full review
ID
#2974393 Review #2974393 is a subjective opinion of poster.
Service
Amazon Prime Video Movie Rental
Preferred solution
Let the company propose a solution
New Reviewer

I am a prime member but I am being billed 5.40 each month for prime video. Why? It should be free

I am a Amazon prime member and prime video should be free. I have paid several months @ $ 5.40 each month. I want to cancel prime video only and receive a refund. I am on the pissed inquiry. Please help me

User's recommendation: Not at all unless this issue is resolved. Why am I having to pay for a free service with my membership.

View full review
ID
#2973636 Review #2973636 is a subjective opinion of poster.
Cons
  • I dont warch or use it
  • Started charging for free content halfway through series
  • Fraud on my account
Loss
$22
Preferred solution
Full refund
New Reviewer

Need to update my method of payment

I need to update my method of payment. My credit card was hacked so it was cancelled! I have a new payment method
View full review
ID
#2972435 Review #2972435 is a subjective opinion of poster.
Location
San Antonio, Texas

TROUBLESHOOTING

Used the chat option to correct launching issue. (Jerrin) The customer service rep was not knowledgable and gave misinformation. Chat option was not helpful.S Issue was however corrected once I spoke with a live rep.

User's recommendation: Do not use chat option. Speak with a live rep.

View full review
ID
#2971984 Review #2971984 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Let the company propose a solution

Reembolso

Eu fiz uma assinatura mensal no valor de 3,99 e mandaram uma cobrança p confirmar ou rejeitar de 36,00 e eu rejeitei. Só que foi me cobrado do banco os dois valores e eu rejeitei o maior valor. Sendo assim quero o dinheiro de volta.
View full review
ID
#2971693 Review #2971693 is a subjective opinion of poster.
Location
Amor, Leiria
New Reviewer

Verifying if email I received was authentic.

I received an email from Amazon prime asking to verify my account information stating that my account was locked I was asked to upload a picture of my debit card front and back. Is that something you all do?
View full review
ID
#2970602 Review #2970602 is a subjective opinion of poster.
New Reviewer

Status states my ordered has been delivered

Status says my order was delivered, directly handed to resident, but I have not received my item at all
View full review
ID
#2970441 Review #2970441 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Can’t get through to a human

The automated system doesnt offer what I need help with. I need to talk to somebody about my Amazon prime video. Shows that Im watching all of a sudden want to charging me after I have almost watched a whole season. WHY?
View full review
ID
#2969393 Review #2969393 is a subjective opinion of poster.
Service
Amazon Prime Video Streaming Service
Cons
  • Program that cost money are embeddded in the programs
  • Charge extra to be able to watch the end of a series
Preferred solution
Let the company propose a solution
New Reviewer

I don't have an account and you just took $14.00 out ofmyacvount

I dont don't have account I never order any movie and you owe me 14.08.. like I told you on the phone I got Netflix and Tubi.

User's recommendation: No I sure wouldn't.

View full review
ID
#2964423 Review #2964423 is a subjective opinion of poster.
Loss
$14
Preferred solution
Full refund
New Reviewer

Verificar compra

Quisiera verificar si se efectuó el descuento de mi pedido el artículo es botas de niña rosada sobre un valor aproximado de 23 dólares cuando volví abrir Amazon me encuentro que tengo que habría una cuenta nueva ya tenía una con ustedes por favor verifiquen eso gracias por todo
View full review
ID
#2961822 Review #2961822 is a subjective opinion of poster.
Loss
$24
Preferred solution
Full refund

Brands Related to Amazon Prime Video

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article