Amazon Prime Video Reviews
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
A contact form and help articles can be found on the company's site. Getting help looks fairly easy.
Amazon Prime Video Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Prime Video has a 2.2 star rating from 4065 customer reviews. 33% would recommend. Rating distribution shows 66% unfavorable and 23% positive; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect mixed streaming reliability despite access to movies and shows.
- Prepare for possible issues with subscriptions and billing on your account.
- Many seek refunds; persistence may be needed to resolve charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service availability and long wait times.
- Recurring billing problems including double charges and unknown charges.
- Access problems: locked content, account holds, and login failures.
Positive Feedback
Some users praise the movie selection and report quick, helpful support in isolated cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon Prime Video has a 2.2 star rating from 4065 customer reviews. 33% would recommend. Rating distribution shows 66% unfavorable and 23% positive; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Expect mixed streaming reliability despite access to movies and shows.
- Prepare for possible issues with subscriptions and billing on your account.
- Many seek refunds; persistence may be needed to resolve charges.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service availability and long wait times.
- Recurring billing problems including double charges and unknown charges.
- Access problems: locked content, account holds, and login failures.
Positive Feedback
Some users praise the movie selection and report quick, helpful support in isolated cases.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Malden, Massachusetts
Horrible
The reviewer tried to contact the company before posting this review.
Got zero help from Amazon prime. Item came day late, with zero compensation. Customer service was absolutely lousy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
I was watching” Happy Marriage for 9...episodes, then try to start 10, 11, and 12 and it says Not available in your region on Prime Video, why why why???????
The reviewer tried to contact the company before posting this review.
I was watching Happy Marriage for 9 episodes on my TV. I got to episode 10 and it states 'No longer available in your area' on Prime Video.
Why, why, why!!! If you're not going to show it, why show any!!!
I feel cheated. 9 hours wasted!!!
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t start any shows unless you can see it all!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Biloxi, Mississippi
Took all my money off my card I don't want prime video need a refund
The reviewer tried to contact the company before posting this review.
I canceled my subscription, but it still charges me. I just need my refund back on my card because I'm broke and I don't want Prime Video.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Non-received item and successfully appealed refund but still no refund
- - Order for a washing machine faced delays and incorrect delivery notices.
- - Appeals were won, but refunds were not issued after ~6 weeks.
3 times was told I'd be refunded, no refund received. Twice denied refund and appealed and won. Still no refund.
Was supposed to receive a Costco Washing machine valued at $119 but on expected delivery date got instead a delayed item notice. Several days later got notice it was delivered but was NOT delivered.
Called Amazon. Told it was going to be refunded. No refund came. Told it was denied.
I appealed and won. Still no refund came. I appealed decision again, AND WON. AGAIN.
Still no refund came. IT HAS NOW BEEN APPROXIMATELY 6 WEEKS WITHOUT A REFUND DESPITE WINNING APPEAL.
- Easy shopping
- Repeated contact without resolutions to problems
Preferred solution: Full refund
User's recommendation: Document and screenshot every communication with Amazon in event of this happening to you
Buffalo, New York
Over charge
The reviewer tried to contact the company before posting this review.
Over charge for something that I didnt know I need a refund back. My account was over charged for something I did not do I need help to resolved it.
- I have no clue
- I have no clue
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLogin issues
The reviewer tried to contact the company before posting this review.
So I was doing the free trial for Amazon prime video and did not realize that I could put it on more than one device my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Langley, British Columbia
Need refund for accidental plan
The reviewer tried to contact the company before posting this review.
- - User was charged for two plans (annual and monthly); annual remains active, cancellation of both plans requested with a full refund and screenshots.
Hey, i was trying to subscribe prime video but accidentally i subscribed amazon subscription with both plans annually and monthly. The payment has been deducted for both plans.
After that i was able to unsubscribed the monthly plan but not for the annually.
My concern is to cancel both the plans and i want to get full refund. I am attaching a screen shot of cancelation of monthly plan and the amount charged to me for both plans.
New Orleans, Louisiana
I can Never watch Thursday night football without it freezing
The reviewer tried to contact the company before posting this review.
3rd year in a row !! I can watch Everthing on Prime EXCEPT Thursday night football?? It keeps freezing
- Can only watch prime football on my phone
Preferred solution: Full refund
Sydney, New South Wales
Overcharging
The reviewer tried to contact the company before posting this review.
Cancelled prime last January. See photo.
Still being charged. In my subscription on phone it is cancelled?
Preferred solution: Full refund
Macon, Georgia
Charge dispute
The reviewer tried to contact the company before posting this review.
I cancelled my subscription be cause I was being charged twice a month so now Im still being charged after I cancelled my subscription
- Great shows and great items for sale
- Are not good at finding solutions to simple provlems
Preferred solution: Full refund
User's recommendation: Don’t get prime video their customer service suck
Port Orchard, Washington
I was not helped in ANYWAY. they said I would receive a text, I DIDNOT . I amd not HAPPY. Someone made a charge on my Visa card making aAugust 31. THAT WApurchase on PRIME VIDEO yesterday. Monday
The reviewer tried to contact the company before posting this review.
I saw a charge on my Visa card from yesterday for a purchase of a Prime Video for $8.73 that was not me. Will you please check for me and credit my account?
- What does this question have to do with someone charge a video on my card
User's recommendation: CALL YOUR BANK , CHECK YOUR ONLINE VISA CHARGES DAILY. AMAZON DOSNT HELP AND DOSNT CARE. No Wonder you have PISSED OFF CUSTOMERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Long Beach, California
The service I purchased is not working and I never received a refund when I upgraded
The reviewer tried to contact the company before posting this review.
- - Unable to access Paramount+ channels on TV after upgrading.
- - Refunds for essentials promised but not received; premium upgrade didn't fix it.
I order paramount plus through Amazon Prime Video with the essentials package for 8+ dollars and I did not get the service on my television so I called customer service and told them what my problem was that I wasnt able to get the channels I was told was part of my Paramount+ package subscription and I was told that the reason why I wasnt getting to certain shows was because I needed to upgrade so I did and they said they would refund me back dollars for the essentials subscription which I never received so I paid the 1499 for the more exclusive content package and still couldnt get it to work on my TV. Ive been on the phone with customer service two or three times about this and for a long time and the last person I talked, you said that to take a screenshot and send it to him which I did then he said hes gonna talk to his colleagues and have them call me the next day well that was last week and its still not heard anything back from him about this issue. Im pretty perturbed with their service and is why Im writing this review because Im a pissed consumer.
- Subscriptions have some stupid restrictions through prime video
Preferred solution: Full refund
User's recommendation: Don’t let them talk you into the higher tier package and also prime video as you can read in my screenshot I’ve included that paramount + restricts its content through prime video on my device WTF? iWHAT DOES THAT EVEN MEAN???
Ogden, Iowa
Missing item!! Package was empty!
The reviewer tried to contact the company before posting this review.
I never received the link! Would like to talk to human!! Item missing in the package and package was empty!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
I got accidentally charged for a...
The reviewer tried to contact the company before posting this review.
I got accidentally charged for a subscription I didn't sign up for. I'm thinking maybe my nephew did, but I was wondering if I would please be able to get a refund.
I really can't afford that subscription right now.
Please and thank you. My name is Iaisha Notzon, phone number (210) 803-****, email notzoniaisha2@***.com.
- I like it
- Expensive
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Amazon Prime Video - Review in Media category from Dallas, Texas
The reviewer tried to contact the company before posting this review.
I tried to call you guys because I tried to I buy a plan because I wanna watch a show, but, you know, the you guys doesn't have the show, so I don't want the program. So I don't wanna pay. Thank you.
Pell City, Alabama
You suck I am about to be a hey loyal customer but at this how you do business, I’ll go back to Netflix come on now. Can anybody answer the phone and help me with my problem oh wait a minute you can’t
The reviewer tried to contact the company before posting this review.
Oh, I dont know. I tried to watch your *** and guess what now the security is so tied up I cant even get in my own *** account yeah thats a *** problem, man.
User's recommendation: Answer the *** phone
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