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Contact Amazon Prime Video Customer Service

How to Reach a Person at Amazon Prime Video

Verified Contact Information

Toll-Free Number:

  • 1-888-280-4331
Call Now
Send Message

Legal:

  • 1-206-266-4064
    Copyright Infringement Inquiries

Customer Service:

support@amazon.com

Investors/ Franchising:

amazon-ir@amazon.com

Legal:

copyright@amazon.com
Copyright Infringement Inquiries

Media:

amazon-pr@amazon.com
PR Inquiries
primevideo-accessibility@amazon.com
aiv-android-feedback@amazon.com
Android App

Amazon Prime Video Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Amazon Prime Video Phone Number
1 (888) 280-4331
Average Hold Time
00:04:03
Average Calls duration
5 minutes
Most Popular Amazon Prime Video Email Address
support@amazon.com
Amazon Prime Video Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Amazon Prime Video?

Most Popular Number:

(888) 280-4331
Total calls: 109 072 Issues resolved: 4 176 Last call: Jul 18, 2026

Amazon Prime Video provides a range of Amazon Prime customer care numbers tailored to meet diverse customer needs. The Prime Video customer service phone number USA is 1-888-280-4331 for general inquiries and assistance related to Amazon Prime Video services. If you have concerns related to copyright violations, the Amazon Prime helpline number is 1-206-266-4064. Amazon Prime Video is dedicated to providing comprehensive assistance across various matters, including issues with setting up Prime Video, cancellations of subscriptions, and reporting content grievances, among others. Whatever your problems are, Prime Video phone support is readily available to assist you.

You can contact Amazon Prime customer care by emailing support@amazon.com. The mentioned email address is for Prime Video customer care, which provides possible solutions to customers' issues. While sending a Prime video contact email to the customer care team, ensure you include a detailed explanation of your issues and contact details. This allows the representative at Amazon Prime customer support to review it and provide a possible response as soon as possible.

Alternatively, you can also seek assistance through the Help page on the Prime Video website, where you will find information addressing common issues such as troubleshooting, payment concerns, supported device queries, content restrictions, and parental control settings. If you need personalized assistance, click the "Contact Us" option on the same page. This will redirect you to a different page where you can select the type of issue you are facing from a drop-down menu. Based on your selection, you will be advised whether to reach out via email or phone to contact Amazon Prime.

Amazon Prime is committed to providing round-the-clock Amazon Video help, which ensures that customers receive the required assistance 24 hours a day and seven days a week. The commitment to continuous availability suggests customers can contact Amazon Prime for help or information at their convenience, regardless of the time. Whether you choose to contact them via phone call or Prime video customer service email, rest assured that prompt and dependable support will be available to address any inquiries or concerns. This dedication to Amazon customer support underscores Amazon's commitment to delivering a seamless and satisfying streaming experience for its users.

To cancel your Amazon Prime Video subscription, log into your account on primevideo.com and click on your profile name in the top right corner of the homepage. Find the Account and Settings tab and under the Your Account section select the End Subscription option.

Amazon Prime Video is included with an Amazon Prime membership. This means that if you have an Amazon Prime subscription, you get access to a selection of titles available on Prime Video at no additional cost.

If you experience Amazon Prime Video issues, you can try several steps:
1)Ensure your internet connection is stable and meets the minimum speed requirements.
2)Make sure your Amazon Prime or Prime Video subscription is active and hasn’t expired.
3)Check if Prime Video works on a different device.
4)Restart your current device if necessary.
5)Update your app or browser.
6)Clear the cache and data of the Prime Video app to resolve playback issues.

Amazon Prime Video is not entirely free, but it is included with an Amazon Prime membership, meaning that there are no additional Amazon Prime Video charges for Amazon Prime subscription owners. If you don’t have an Amazon Prime subscription, you can still watch some content for free with ads on Amazon Freevee.

To sign up for Amazon Prime Video, go to PrimeVideo.com and click “Start your free trial” or “Sign up” to begin the process. If you don’t already have an Amazon account, you’ll need to create one by providing your email address and setting a password. Select the Amazon Prime membership that includes Prime Video. Alternatively, you can choose a standalone Prime Video subscription if Amazon Prime isn’t available in your region. Provide your payment details to complete the sign-up process.

You can share your Amazon Prime Video account with family members in the following way:
1)Visit the Amazon Household page.
2)Enter Amazon Prime Video login and password to access your account.
3)Click on “Add Adult.”
4)Enter the name and email address of the person you want to share your account with.
5)Select the benefits you want to share, including Prime Video, and send the invitation.
6)The invited person will need to accept the invitation to complete the process.
You can also add up to four teens and four children to your Household.

The Amazon Prime Video was launched on September 7, 2006.

Amazon Prime Video offers a 30-day free trial when you sign up for Amazon Prime, which allows you to use the service without any cost for the first month.

PissedConsumer Club

Contact Information

Amazon Prime Video Website:

Amazon Prime Video Help Center:

Corporate Office Address:

Amazon.com Services LLC
410 Terry Ave. N
Seattle, Washington 98109-5210
United States

Summary of Amazon Prime Video Customer Service Calls

190K TOTAL
CALLS
04:47 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Prime Video?

Payments and Charges Question:

  • “Charges dispute”
  • “Billing”
  • “Ordered by mistake , need credit”

Account Question:

  • “You locked me out of my account”
  • “Prime membership”
  • “Password”

Product/ Service Question:

  • “Devolución del producto me ha están disiendo que lo tengo que delvoveradta el 2de-agosto no se el motivo”
  • “Purchase issue”
  • “Purchase”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Canceling prime video”
  • “Cancel subscription”

Request for Information Question:

  • “Need to talk about why I can not watch a show prime us only showing fights”
  • “Update method of payment”
  • “Update payment method”

Shipping and Delivery Question:

  • “Shipping to wrong address”
  • “Missing parts of my order”
  • “Can’t get the whole movie for michael”

Staff Question:

  • “No service”
  • “No tv service”
  • The service I purchased is not working and I never received a refund when I upgraded

Return/ Replace Question:

  • “I need to change my credit card for my prime video subscription but the online site is saying I don't have a prime video subscription”
  • “Incorrect charge. Unauthorized”
  • “Change payment method”

Refund Question:

  • “Refund of charges”
  • “Refund”
  • “Need refund”

Cards Question:

  • “Card charged not for my account. Possible fraud”
  • “I did not order HBO max and money was tajen off my card”
  • “Give new card number”

Website/ Application Question:

  • “App will not open on tv.”
  • “Order online”
  • “Prime video installation”

Employment Question:

  • “I'm seeing a 1099 charge for prime. And I should not be good being charged”
  • “Search for job”
  • “Job opportunity”

Other Question:

  • “Problems W prime video”
  • “I have a new email”
  • “My prime video i”

Compare Amazon Prime Video Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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