Amazon Prime Video Phone Numbers and Emails

Toll-Free Number:

  • (888) 280-4331
    Canada and USA

Customer Service:

  • (888) 280-4331
    Canada and USA
  • (206) 922-0880
  • (206) 266-2992
  • +44 800 279 7234

General Info:

  • (877) 375-9365
    Amazon General Questions (USA)

Investors/ Franchasing:

  • (800) 522-6645


  • (206) 266-4064
    Copyright Infringement Inquiries

Amazon Prime Video Emails:

Investors/ Franchising
Copyright Infringement Inquiries
PR Inquiries
More phone numbers and emails Less phone numbers and emails

Amazon Prime Video Contact Information

Amazon Prime Video Website:

Amazon Prime Video Online Chat:

Corporate Office Address: Services LLC
410 Terry Avenue North
Seattle, Washington 98109-5210
United States

Other Info (opening hours):



40 King Street West, 47th Floor

Toronto, ON M5H 3Y2


Level 37, 2 Park Street

Sydney NSW 2000

São Paulo

Av. Presidente Juscelino Kubitschek, 2.041,

Torre E, 18o andar 04543-000

São Paulo- SP


1 Principal Place, Worship Street,

London, EC2A 2FA


Domagkstraße 28,

80807 München, Deutschland

New Delhi

Ground Floor

Eros Plaza, Eros Corporate Tower

Nehru Place, New Delhi 110019

Saudi Arabia

3135 Al Imam Saud Ibn Abdulaziz Rd - King Fahd Dist,

Kingdom of Saudi Arabia


Boulevard Manuel Ávila Camacho 261, Piso 5

Colonia Polanco

C.P. 11510 Alcaldía Miguel Hidalgo

Ciudad de México, México


23 Church Street

Capital Square Building, 10th Floor

Singapore 049481


Esentepe Mah. Bahar Sok. No.13

52 Şişli, İstanbul


Zone C, 3rd Floor

Dubai, United Arab Emirates

Mailing Address

Legal Department

2021 7th Avenue

Seattle, WA 98121


Corporation Service Company

300 Deschutes Way SW, Suite 304

Tumwater, WA 98501

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Amazon Prime Video Rating Based on 461 Reviews

Rating details

more details
Customer service
Billing Practices
Price Affordability

Rating stats

Rating trend

Summary of Amazon Prime Video Customer Service Calls

07:19 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Prime Video Customer Service?

Payments and Charges Question:

  • “Payment update”
  • “Charged for service didn't confirm”
  • “Unauthorized transactions”

Activation/ Cancellation Question:

  • “I want to cancel Amazon prime account”
  • “Cancel xtra chanels”
  • “Cancel subscription”

Account Question:

  • “About the account I'm being charged !”
  • “To stop money from my account”
  • “To try to start an account”

Product/ Service Question:

  • “Prime video not working”
  • “Bad pictures quality”
  • “Bmf is not working on my prime starz package”

Request for Information Question:

  • “Verification”
  • “Questions about charges”
  • “Need to talk to someone about several charges on my credit card”

Cards Question:

  • “Will not take my credit card”
  • “Gift card help”
  • “Unexplained card transaction”

Refund Question:

  • “I need to refund my money”
  • “Refund no received”
  • “I never got my refund from somthing I returned”

Staff Question:

  • “Service question”
  • “Not getting my service”
  • “To have service connected”

Shipping and Delivery Question:

  • “Shipping”
  • “Change shipping address”
  • “Claim a order I never received”

Return/ Replace Question:

  • “They are changing me I don't have prime video”
  • “Because the wrong thing was sent to me try to return it or exchange it”
  • “Return product”

Website/ Application Question:

  • “App not working”
  • “Uninstall a application”
  • “Recent application for prime video channel”

Employment Question:

  • “Because am not using it And I keep on somehow becoming a prime membership”
  • “I would like to eplie for driving job”
  • “Unemployment”

Other Question:

  • “Check membership”
  • “My channel subscription”
  • “Paymey”


Amazon Prime Video Terms of Service
To read more:
Amazon Prime Video Privacy Policy
To read more:
Top Amazon Prime Video Services

Streaming Service, Membership, Free Trial

Top Amazon Prime Video Products

Account, Subscription, Commercial

Amazon Prime Video Pros and Cons

Pros: Some good shows, Very good selection, Movies, Good selection, No pros

Cons: No help when needed, Unexpected charges to cards, Unknown charges on credit card, No real people to help when needed, Customer service

Related Companies

Amazon, Amazon UK, Amazon Canada, Amazon Logistics, Twitch

Amazon Prime Video reviews and complaints

Amazon Prime Video is ranked 81 out of 747 in Media category

Area Served

USA, Canada

Payment Methods


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