Contact Amazon Prime Video Customer Service
How to Reach a Person at Amazon Prime Video
Verified Contact Information
Toll-Free Number:
-
1-888-280-4331
Legal:
-
1-206-266-4064Copyright Infringement Inquiries
Customer Service:
support@amazon.com
Investors/ Franchising:
amazon-ir@amazon.com
Legal:
copyright@amazon.com
Copyright Infringement Inquiries
Media:
Amazon Prime Video Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Amazon Prime Video Phone Number
1 (888) 280-4331
Average Hold Time
00:04:03
Average Calls duration
5 minutes
Most Popular Amazon Prime Video Email Address
support@amazon.com
Amazon Prime Video Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Amazon Prime Video Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Amazon Prime Video Phone Number | 1 (888) 280-4331 |
| Average Hold Time | 00:04:03 |
| Average Calls duration | 5 minutes |
| Most Popular Amazon Prime Video Email Address | support@amazon.com |
| Amazon Prime Video Live Agent Availability | 11% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Amazon Prime Video Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 95% phone, 5% email |
| Common Reasons for Contact | Account, product/ service, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Amazon Prime Video | First and last name, email or phone number |
Contact Information
Amazon Prime Video Website:
Amazon Prime Video Help Center:
Corporate Office Address:
Amazon.com Services LLC
410 Terry Ave. N
Seattle,
Washington
98109-5210
United States
Summary of Amazon Prime Video Customer Service Calls
190K
TOTAL
CALLS
CALLS
04:47
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Amazon Prime Video?
Payments and Charges Question:
- “Charges dispute”
- “Billing”
- “Ordered by mistake , need credit”
Account Question:
- “You locked me out of my account”
- “Prime membership”
- “Password”
Product/ Service Question:
- “Devolución del producto me ha están disiendo que lo tengo que delvoveradta el 2de-agosto no se el motivo”
- “Purchase issue”
- “Purchase”
Activation/ Cancellation Question:
- “Cancelation”
- “Canceling prime video”
- “Cancel subscription”
Request for Information Question:
- “Need to talk about why I can not watch a show prime us only showing fights”
- “Update method of payment”
- “Update payment method”
Shipping and Delivery Question:
- “Shipping to wrong address”
- “Missing parts of my order”
- “Can’t get the whole movie for michael”
Staff Question:
- “No service”
- “No tv service”
- The service I purchased is not working and I never received a refund when I upgraded
Return/ Replace Question:
- “I need to change my credit card for my prime video subscription but the online site is saying I don't have a prime video subscription”
- “Incorrect charge. Unauthorized”
- “Change payment method”
Refund Question:
- “Refund of charges”
- “Refund”
- “Need refund”
Cards Question:
- “Card charged not for my account. Possible fraud”
- “I did not order HBO max and money was tajen off my card”
- “Give new card number”
Website/ Application Question:
- “App will not open on tv.”
- “Order online”
- “Prime video installation”
Employment Question:
- “I'm seeing a 1099 charge for prime. And I should not be good being charged”
- “Search for job”
- “Job opportunity”
Other Question:
- “Problems W prime video”
- “I have a new email”
- “My prime video i”
Compare Amazon Prime Video Customer Service To
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Amazon Prime Video