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Contact Amazon Prime Video Customer Service

How to Reach a Person at Amazon Prime Video

Verified Contact Information

Toll-Free Number:

  • 1-888-280-4331
Call Now
Send Message

Legal:

  • 1-206-266-4064
    Copyright Infringement Inquiries

Customer Service:

support@amazon.com

Investors/ Franchising:

amazon-ir@amazon.com

Legal:

copyright@amazon.com
Copyright Infringement Inquiries

Media:

amazon-pr@amazon.com
PR Inquiries
aiv-android-feedback@amazon.com
Android App
primevideo-accessibility@amazon.com

Amazon Prime Video Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

 Easy access to support
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Amazon Prime Video Phone Number
1 (888) 280-4331
Average Hold Time
00:03:59
Average Calls duration
5 minutes
Most Popular Amazon Prime Video Email Address
support@amazon.com
Amazon Prime Video Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Amazon Prime Video?

Contacts

Amazon Prime Video provides a range of Amazon Prime customer care numbers tailored to meet diverse customer needs. The Prime Video customer service phone number USA is 1-888-280-4331 for general inquiries and assistance related to Amazon Prime Video services. If you have concerns related to copyright violations, the Amazon Prime helpline number is 1-206-266-4064. Amazon Prime Video is dedicated to providing comprehensive assistance across various matters, including issues with setting up Prime Video, cancellations of subscriptions, and reporting content grievances, among others. Whatever your problems are, Prime Video phone support is readily available to assist you.

You can contact Amazon Prime customer care by emailing support@amazon.com. The mentioned email address is for Prime Video customer care, which provides possible solutions to customers' issues. While sending a Prime video contact email to the customer care team, ensure you include a detailed explanation of your issues and contact details. This allows the representative at Amazon Prime customer support to review it and provide a possible response as soon as possible.

Alternatively, you can also seek assistance through the Help page on the Prime Video website, where you will find information addressing common issues such as troubleshooting, payment concerns, supported device queries, content restrictions, and parental control settings. If you need personalized assistance, click the "Contact Us" option on the same page. This will redirect you to a different page where you can select the type of issue you are facing from a drop-down menu. Based on your selection, you will be advised whether to reach out via email or phone to contact Amazon Prime.

Working Hours & Locations

Amazon Prime is committed to providing round-the-clock Amazon Video help, which ensures that customers receive the required assistance 24 hours a day and seven days a week. The commitment to continuous availability suggests customers can contact Amazon Prime for help or information at their convenience, regardless of the time. Whether you choose to contact them via phone call or Prime video customer service email, rest assured that prompt and dependable support will be available to address any inquiries or concerns. This dedication to Amazon customer support underscores Amazon's commitment to delivering a seamless and satisfying streaming experience for its users.

Account, Refund & Others

To cancel your Amazon Prime Video subscription, log into your account on primevideo.com and click on your profile name in the top right corner of the homepage. Find the Account and Settings tab and under the Your Account section select the End Subscription option.

Amazon Prime Video is included with an Amazon Prime membership. This means that if you have an Amazon Prime subscription, you get access to a selection of titles available on Prime Video at no additional cost.

If you experience Amazon Prime Video issues, you can try several steps:
1)Ensure your internet connection is stable and meets the minimum speed requirements.
2)Make sure your Amazon Prime or Prime Video subscription is active and hasn’t expired.
3)Check if Prime Video works on a different device.
4)Restart your current device if necessary.
5)Update your app or browser.
6)Clear the cache and data of the Prime Video app to resolve playback issues.

Amazon Prime Video is not entirely free, but it is included with an Amazon Prime membership, meaning that there are no additional Amazon Prime Video charges for Amazon Prime subscription owners. If you don’t have an Amazon Prime subscription, you can still watch some content for free with ads on Amazon Freevee.

To sign up for Amazon Prime Video, go to PrimeVideo.com and click “Start your free trial” or “Sign up” to begin the process. If you don’t already have an Amazon account, you’ll need to create one by providing your email address and setting a password. Select the Amazon Prime membership that includes Prime Video. Alternatively, you can choose a standalone Prime Video subscription if Amazon Prime isn’t available in your region. Provide your payment details to complete the sign-up process.

You can share your Amazon Prime Video account with family members in the following way:
1)Visit the Amazon Household page.
2)Enter Amazon Prime Video login and password to access your account.
3)Click on “Add Adult.”
4)Enter the name and email address of the person you want to share your account with.
5)Select the benefits you want to share, including Prime Video, and send the invitation.
6)The invited person will need to accept the invitation to complete the process.
You can also add up to four teens and four children to your Household.

The Amazon Prime Video was launched on September 7, 2006.

Amazon Prime Video offers a 30-day free trial when you sign up for Amazon Prime, which allows you to use the service without any cost for the first month.

PissedConsumer Club

Contact Information

Amazon Prime Video Website:

Amazon Prime Video Help Center:

Corporate Office Address:

Amazon.com Services LLC
410 Terry Ave. N
Seattle, Washington 98109-5210
United States

How Customers Rate Amazon Prime Video Support?

4.3 / 5
Good

Based on 190K calls to Amazon Prime Video customer support through PissedConsumer.com and 1.1K survey responses.

Total Calls
190K
Avg Call Duration
04:43
Issues Resolved
13%

Why Customers Call Amazon Prime Video?

Top Reasons of Customers Calls

  • Payments and Charges 25%
  • Account 16%
  • Customer Inquiries & Issues 13%
  • Product/ Service 12%
  • Activation/ Cancellation 10%
  • Request for Information 8%
  • Streaming Services 6%
  • Shipping and Delivery 2%
  • Staff 2%
  • Return/ Replace 2%
  • Refund 2%
  • Cards 2%
  • Website/ Application <1%
  • Questions About an Order <1%
  • Fraud & Security Issues <1%
  • Employment <1%
  • Claims & Legal Issues <1%
  • Phone & Devices <1%
  • Payments & Transfers <1%

Payments and Charges

25%
  • "Extra charges on my account"
  • "Being charged for Prime Video and we get it free with my husbands prime charge card"
  • "Brit box trying to charge money on a Prime Video account"

Account

16%
  • "Want to start my free trial?"
  • "Issues with subscription"
  • "Lost subscription"

Customer Inquiries & Issues

13%
  • "Stole my money"
  • "Cannot watch prime"
  • "I cannot watch my show"

Product/ Service

12%
  • "Problem with order"
  • "Screen says something went wrong. Please try later. It's been like that since yesterday"
  • "Didn't authorize a purchase"

Activation/ Cancellation

10%
  • "Cancel my prime video"
  • "Cancelation"
  • "Cancel subscription"

Request for Information

8%
  • "To talk about my a"
  • "Questions about subscription"
  • "Update my credit card."

Streaming Services

6%
  • "Trouble with prime TV"
  • "Prime video"
  • "Prime video not working"

Shipping and Delivery

2%
  • "Items not delivered"
  • "Can't get the picture"
  • "Missing package"

Staff

2%
  • "Bad service!!!"
  • "Restart service"
  • "My service is not working"

Return/ Replace

2%
  • "Need to change EBT number to continue shopping"
  • "Change password and phone number"
  • "I had a $16 and some change withdrawal on my card for a purchase for something that I don't know about if it's for Apple TV I canceled it on the day it was supposed to be canceled and I still had that charger why is that charge on my card"

Refund

2%
  • "Refund $11.87"
  • "Refund"
  • "Refund needed"

Cards

2%
  • "Won't take my card"
  • "Took money off my card"
  • "Took money off my card without permission"

Website/ Application

<1%
  • "Having trouble with my prime app payment"
  • "Have installed the no commercial ads, and they are still popping up on my movies"
  • "Cannot access prime video"

Questions About an Order

<1%
  • "My order"
  • "Orders"
  • "Order problem"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Security"
  • "Possible scam"

Employment

<1%
  • "I'm seeing a 1099 charge for prime. And I should not be good being charged"
  • "Search for job"
  • "Job opportunity"

Claims & Legal Issues

<1%
  • "Claim"
  • "Claims"

Phone & Devices

<1%
  • "New phone"
  • "Lost phone"
  • "Voicemail"

Payments & Transfers

<1%
  • "Funds"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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