Amazon Prime Video Phone Numbers and Emails

Toll-Free Number:

  • (877) 375-9365
    Amazon General Questions (USA)

Customer Service:

  • (206) 266-2992
  • (888) 280-4331


  • (206) 266-4064
    Copyright Infringement Inquiries

Amazon Prime Video Emails:

Investors/ Franchising
Copyright Infringement Inquiries
PR Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Amazon Prime Video Contact Information

Amazon Prime Video Website:

Amazon Prime Video Help Center:

Corporate Office Address:, Inc.
410 Terry Avenue North
Seattle, Washington 98109-5210
United States

Other Info (opening hours):

Other Locations:

Av. Presidente Juscelino Kubitschek, 2.041,

Torre E, 18o andar 04543-000

São Paulo- SP,


1 Principal Place, Worship Street,

London EC2A 2FA,

United Kingdom

3135 Al Imam Saud Ibn Abdulaziz Rd - King Fahd Dist,

Kingdom of Saudi Arabia

Amazon Prime Video Customer Service Reviews

2.1 / 5
Dollie Faa
Service is suspended and I didn't do anything

I ordered Prime paid for it and then I was suspended! I've had 2 different replies from you but nothing has been fixed! Should I cancel my suspended account?? Would starting over be an option? Yo...

Can't get video prime on my TV

I had very poor reception while speaking to Customer Service. The call was dropped twice and no one bothered calling me back. I was asked to do a number of things and nothing worked. After my 4th...

Summary of Amazon Prime Video Customer Service Calls

07:10 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Prime Video Customer Service?

Payments and Charges Question:

  • “Billing”
  • “Bill payments”
  • “Tryimg to figure out what a charge from amazon is”

Activation/ Cancellation Question:

  • “I want to cancel my account”
  • “Cancel”
  • “Cancelled prime video still paying for it”

Account Question:

  • “Our account is being hacked we think”
  • “Add account to new tv”
  • “Prime video account”

Product/ Service Question:

  • “Can't connect to Prime video”
  • “Paramount + not working”
  • “Ordered movie and not working properly”

Request for Information Question:

  • “Channel assistance”
  • “Have questions about account”
  • “Please I need to talk to someone over the phone regarding my account why is it so hard to talk to someone”

Cards Question:

  • “I had 10 dollars taken off my card i don't know about”
  • “They took money off my card and i want it back today”
  • “Credit card problems”

Staff Question:

  • “Stop my prime service”
  • “No service at home”
  • “Cant download service on my tablet”

Refund Question:

  • “Refund movie”
  • “Get refund”
  • “Refund needed”

Shipping and Delivery Question:

  • “I didn't get my Amazon prime data”
  • “Can't get the football game”
  • “Missing item”

Return/ Replace Question:

  • “Change account phone number”
  • “Return”
  • “Return problem”

Website/ Application Question:

  • “I have an error showing up on my site preventing me from watching movies”
  • “Difficulty in getting on to site. Get booted off.”
  • “Application outdated”

Employment Question:

  • “Because am not using it And I keep on somehow becoming a prime membership”
  • “I would like to eplie for driving job”
  • “Unemployment”

Other Question:

  • “Charging me for Amazon prime video that is suppose to be free”
  • “Cannot acces movies I purchased”
  • “Trouble renting movie from mobile phone”


Amazon Prime Video Terms of Service
To read more:
Amazon Prime Video Privacy Policy
To read more:
Amazon Prime Video Pros and Cons

Pros: Some good shows, Movies, Good selection, No pros, Very good selection

Cons: No help when needed, Unexpected charges to cards, No real people to help when needed, Unknown charges on credit card, Cant view shows i paid for

Related Companies

Amazon, Amazon UK, Amazon Canada, Amazon Logistics, Twitch

Amazon Prime Video reviews and complaints

Amazon Prime Video is ranked 96 out of 1109 in Media category

Area Served

USA, Canada, Asia

Payment Methods


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