Thomas T Lqc

Paid 10.99 for 1 day of service

Amazon Prime Video - Paid 10.99 for 1 day of service
10.99 to subscribe to stars for 1 day of service. Can I please get my money back if Im not able to watch my favorite show BMF.
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Loss:
$11
Pros:
  • Favorite tv show bmf
Cons:
  • Tried to charge me twice in less than 5 days

Preferred solution: Would like to watch my favorite show BMF or get a refund!

User's recommendation: I like prime but I feel like I got ripped off.

Izabel Buy

Why did I get an air flow home delivery

Amazon Prime Video - Why did I get an air flow home delivery
I got a box at my door with air flow stuff that I did not orderwhat is the use of it and is it free of charge
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Jimmy B Sxp

Stop payment

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Amazon Prime Video - Stop payment
Didn't mean to purchase this can you please send me the money back please and thank you for the service
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Loss:
$15
Pros:
  • Nba
Cons:
  • Nba

Preferred solution: Full refund

User's recommendation: Good

David T Kyn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Prime Video Commercials

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So I've been an Amazon Prime member for longer than I can remember, and have ridden along as your monthly rates have increased over time. And I understand that both development and operating costs continue to rise which in turn justifies the rate increases for your services... But, this business with adding customer costs to avoid having to view films without commercials is simply greed... It's a method of generating revenue putting the onus on your customers to avoid the added fees (I.e. "hey, not our doing...if they don't want to pay added fees, well, it's up to them...") I was in the customer service business for 30 years in a heavily competitive industry with razor thin margins where raising rates/costs for customers was the easy way out. I've seen every trick in the business for shifting the responsibility for cost increases to the customer, and this one stinks... It's important to note that I can afford that extra few bucks to avoid watching your ever irritating commercials, but after all these years as a loyal customer I find myself at a crossroads as to whether to continue any relation with Amazon at all... A 30 billion dollar profit for Amazon last year is somehow not enough. At some point commercial enterprise morphs into simple greed... I think you folks are there... David
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Cons:
  • Having to pay for removing commercials

Preferred solution: A reasonable explanation as to why your loyal customers should now have to pay to avoid watching commercials during screenings of your films....

Resolved
David L Hff

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Resolved: I have problem getting prime video service on my iPhone!

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I am a subscriber of Prime Video on my iPad but cannot get this service on my iPhone, why is that? I need to specifically speak with a customer service representative at Prime Video to help rectify this situation.
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User's recommendation: None!

Ervin O Nki

Unauthorized charges/Overcharged

Amazon Prime Video - Unauthorized charges/Overcharged
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More than 3 overcharged transactions monthly, for the Last 2 years, I did not order these, so I need to find out if it's scam in my account please!
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Loss:
$800
Pros:
  • Nice shows
Cons:
  • Like i see any one can get scammed from your company

Preferred solution: Full refund

Susan L Bej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charge $6.99

Amazon Prime Video - Unauthorized charge $6.99
I have no idea what this charge is for I didn't sign up for anything so I don't know what this charge is for please help me get this resolved. My monthly income is $248.00 for the month 6:50 may not be a lot to some people but I live off a fixed income
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Loss:
$7
Pros:
  • Free delivery
Cons:
  • Unknown charges

Preferred solution: Full refund

User's recommendation: Watch what funds come outta your account

Jasmine H Dsx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

When I went to my account it said something bout I haven’t had no orders in 3 months not true

Amazon Prime Video - When I went to my account it said something bout I haven’t had no orders in...
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Amazon Prime Video - When I went to my account it said something bout I haven’t had no... - Image 4
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My Money was taken out of my account from my cash app Card for Amazon deliveries & I was trying to track my orders put its not letting me. Also I paid for My Versace Deodorant Stick-Glitter Swimsuit - 3 piece Versace Bath -Perfume- Lotion. I will like to know are my orders gone be delivered today March 16,2024
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Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: My orders for delivery are not there & I países for my delivery

Tom B Hbi

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Verified Reviewer
| map-marker Fairmont, West Virginia

Not being able to talk to one single person on the phone after calling 15 times...

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I purchased a $20 card that I have never been able to use on the video. It was a prime video TV card I put my credit card on. I've been trying to rent movies with the $20 card I have and it keeps trying to take the money off my debit card. I would like to be able to rent or buy movies with the $20 card I have. Every time I select a movie it just goes over to my debit card. I tried to call somebody but this company is ridiculous of nobody answering the phone... Unbelievable for the money. You pay a month and can't talk to one single person. If you want me to stay with this company, please add my $20 to the screen where I rent or purchase movies. If not, well I just don't know. Thank you for your time...
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User's recommendation: Make sure they know you don't answer the phone when somebody tries to call. !!!

Kristian W Gex

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Verified Reviewer

Overcharged

Amazon Prime Video - Overcharged
My subscription is only 6.99 a month because i have the fresh ebt app. Then they offering 50% off prime video and they dont even know what the fresh ebt app is. They charged my account 9.99 and this is fraud. Why overcharge me and they should be able to see how much im suppose to pay each month
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Loss:
$3

Preferred solution: The extra money sent back to my account

User's recommendation: No its a scam

Melody N Mlb

Customer service issue

Amazon Prime Video - Customer service issue
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I called to make a complaint about false advertising and was hung up on twice. I subscribed to a channel to watch a specific show (Survivor). This show has 45 seasons and was advertised as such. HOWEVER, they only have 15 seasons posted?! I waited to see if the content would become available and no such luck. It was meant to be a surprise gift for a fan and was quite disappointing. THIS IS FALSE ADVERTISING! How many other people have paid for this service to be disappointed. Just be honest with your customers. This is careless and haphazard. I shouldn't have to literally pay for others mistakes. Pretty ridiculous really for such a big company. ITS SIMPLE: PROVIDE WHAT YOU ADVERTISE OR CHANGE THE DESCRIPTION!
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Preferred solution: I want the content that was advertised to become available. Or a refund.

User's recommendation: Don’t believe the advertising

Resolved
Dennis Z Ngb
map-marker Rotterdam, South Holland

Resolved: My prime account is blocked ..i forgot my password

Updated by user Mar 06, 2024

Company fixed the issue and I have been provided with apology. Long story

Original review Feb 20, 2024
I cannot log in , my account is block, I forgot my password .. I try the forget password .. but then your system ask for my name , and dont reconsize my name , after couple time s trying .. I get block vos.69@***.com +316*****
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Toniann S

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Verified Buyer
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Verified Reviewer
| map-marker Spanish Town, Saint Catherine

Refund

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Amazon Prime Video - Refund
I hope that this find you well. Kindly refund the amount that was taken from my account shortly after I signed up as I have cancelled my subscription. Thank you!
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Mallorie B Fgy

I keep having money taking from my cash app from yall

Amazon Prime Video - I keep having money taking from my cash app from yall
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I keep having money taking out of my cash app account from yall and I dont know why I never gave nobody permission to take money from me Ive never had Amazon prime
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Preferred solution: Full refund

MARK G Lrb

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Verified Reviewer

I'm having a problem with my video service

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They couldn't help me and the guy really rude and hung up on me without letting finish what I had to say.
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Loss:
$16
Pros:
  • I love the shows
Cons:
  • Some videos are not responding

Preferred solution: Price reduction

User's recommendation: Don't call these people