Resolved
Darlene G Btg

Resolved: My streaming has stop working without me being able to watch they took my channel off because I changed to a business account.

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They have stopped my streaming without my permission. Because I opened a business account . I have on one who has been able to correct the problem.
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Cons:
  • There is no way to get help

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t open a business account if you don’t want your streaming to be messed up

monique g Crr

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Verified Reviewer

Took two payments

Theutook 9.99and then another 20.99 I unscripted the next day where is my refund it happened on the18 of march
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Loss:
$21

Preferred solution: Full refund

User's recommendation: Don't trust prime video

Thomas B Exx

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Verified Buyer
|

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Verified Reviewer

Amazon video purchased on accident

Amazon Prime Video - Amazon video purchased on accident
I purchased Das Boot on Amazon prime rent or buy I bought it thinking it would have the option of language. But it only comes in German with subtitles.I wanted the movie to be in english I dont like subtitles.
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Loss:
$5

Preferred solution: Full refund

User's recommendation: Don’t buy Das Boot from rent or buy prime video it only come in German with subtitles

Steve P Hps

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Verified Reviewer
| map-marker Allen Park, Michigan

Acorn tv account

Amazon Prime/Acorn TV does not offer Murdock Mysteries season 17. We will subscribe directly to Acorn to get season 17
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Trebor Bqw

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Verified Reviewer
| map-marker Seattle, Washington

Billing issue

I'm not paying $1 to talk to someone when there is possibly a billing error on my account for $153 and a streaming charge for $16.99 and I am not going to pay $1 to square away a possible mistake on your part please advise
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Mark G Cpv

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Verified Reviewer

Account charged without my consent

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I have mÿ email lonewolflb806@***.com confirmation stating Amazon prime video will end on 1/14/2024. Yet I was charged $16.22 on 1/14/2024 and yes your right I'm f# king pissed!!!
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Loss:
$1622
Cons:
  • Many

Preferred solution: Full refund

User's recommendation: Don't get Amazon prime video

Resolved
Jonathen Uny
map-marker Dallas, Texas

Resolved: I think I accidentally opened a second account and now can't access Prime Video

After getting a new fire stick, I have tried several times to activate my Prime Video account, But only get the 30 day trial message, there is no sign in. What I believe I did was accidentally open a second account when trying to change an email I no longer can access, and this has caused the problem. Not sure what to do. Please help.
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Janet A Iwv

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Verified Reviewer

No help

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Customer service number no longer in service. What is a GOOD CUSTOMER SERVICE NUMBER? !!! I NEED HELP!!!
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Preferred solution: Price reduction

Cherika B Nyg

Video not playing working really slow

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When on the Amazon website it not working its moving slow and I have to put it on Netflix !I paying to much not able to watch one move yet alone to push the button on remote the site move so slow
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Loss:
$30
Pros:
  • Great movies

Preferred solution: Fix

Tony N Zjp

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Verified Reviewer

*** adds for something I already pay for

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This is *** stupid I already pay for how *** Amazon is now they ad adds and won't more how *** retarded can you get
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Pros:
  • All cons
Cons:
  • All cons

Preferred solution: Removing the *** adds

User's recommendation: Remove the *** adds

Donna S Tem

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Verified Reviewer

All of our movies end short of the ending!! Getting ready to cancel

My son has prime video and it is way better than mine, there are no catagorie listings under catagories, on his it shoes his name and he can have other people too. Mine goes straight to the show section. and yes my movies don't have endings. What is up with that. Instead asking to wright a review, why don't you tell me how to fix the problem? At this point my review would not be good. let me know how to fix the problem. Thanks in advance.
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Cons:
  • No ending to most movies

Preferred solution: the ending to the movie

Orbie Wlh

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Verified Reviewer

I would like to cancel prime video as ive been charge twice

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I have been charged twice this month for prime and anytime I follow the link to cancel page is not found
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Loss:
$7

Preferred solution: Full refund

Letisia Aue

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Verified Reviewer
| map-marker Chicago, Illinois

Charges on my prime for subscriptions

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I had two accounts going at the same time one was business and one was a personal account. I had two charges for all my videos, my prime video, Macs, Netflix, and what was the other one Tony and prime regular prime video? I had a stand for on a wait 45 minutes for them to pick up but the lady to take Jeremy to the best of our knowledge. The only thing is somebody had open another account in my name and I do not like having 2 pounds open she did say she can close it, but I would have to honestly keep checking back. This is not right is a consumer to have two different but she did take care of me and I will call her back on Tuesday to make sure everything went through correctly. Thank you.
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Deborah B Lsu

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Verified Reviewer

Can’t access prime video

Whenever I try to stream a show, I get an error message that says something went wrong into try again later. Have tried several times over two days. Still getting the same message. Tried calling customer service and that doesnt work either. Guess it will be Netflix and Roku.
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Pros:
  • Like the choices i have on amazon prime to watch
Cons:
  • If you have a problem you were on your own

Preferred solution: I would like help to get my prime video working

User's recommendation: It’s great until you have a problem and then you’re on your own

Rustina C

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Verified Reviewer

A refund

They was spose to put $47.00 back on my card and only put $16.89, called back was rude and argumentative about what the lady told me the day before about putting the $47.00 dollars back on my card, so as far as Im concerned Amazon is full of lies, tell u one thing and do the opposite, thinking about just canceling all my accounts,
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Loss:
$47

Preferred solution: Full refund

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