Amazon Prime Video Reviews

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New Reviewer

Charges to my account

Ya'll pulled a shady move with that free showtime sub and when it ended you started charging me 12.03 a month since January for something I never wanted, or even knew I had. The gentleman who assisted me was very polite and helpful, but as a company ya'll should be ashamed. And you only refunded me 6 months......SHADY!! Trust me, I'm telling everyone I know to watch their backs with Amazon!!Be

User's recommendation: Watch your back and your bank account closely with Amazon!

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ID
#2874375 Review #2874375 is a subjective opinion of poster.
Loss
$108
Preferred solution
Full refund
New Reviewer

To cancel Acorn subscription

Cant follow description of how to cancel. Dont give me the same *** again. Im not an idiot. This is ridiculous. Just cancel the 7 day free trial. Thats all. Just do it. I have written 100 characters
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ID
#2872919 Review #2872919 is a subjective opinion of poster.
Pros
  • Good movie selection
  • Some good shows
Loss
$6
Preferred solution
Cancel acorn subscription

My account

My account keep being interrupted and I'm being told that I need to pay to speak to someone about this issue also I was told that I need to pay an additional $79.00 one time fee. I have an account that I pay every month of $8.99 per month. I have not received any notice about any additional payment. How can any company charge a customer to speak to an agent concerning an issue with their service that they pay for every month.
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ID
#2872838 Review #2872838 is a subjective opinion of poster.
Location
Decatur, Georgia
New Reviewer

Extra chatge

I was charged twice for the same movie, same time, same day. I need a refund or a credit for another movie. On august 2021 is when this happened
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ID
#2872752 Review #2872752 is a subjective opinion of poster.
Pros
  • Convenience
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Charges levied against addititional profile.

There was never any indication that additional charges were going to be levied against the profiles added to my account. Apparently, the benefit of adding profiles is not conferred upon Canadian accounts which begs the questions 'Why is adding profiles available to Canadian accounts available at all?' and Why is there no notification of additional charges?

User's recommendation: Don't add profiles to your account in Canada!

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ID
#2872480 Review #2872480 is a subjective opinion of poster.
Service
Amazon Prime Membership
Cons
  • Deceptive billing practices
Loss
$80
Preferred solution
Full refund

Still not fully resolved

While video has been restored to the two devices I use typically, it still is not fully resolved with any device I choose to watch a video on. This should not be. I am paying for this video service and should be able to watch video on any device of my choosing.
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ID
#2871267 Review #2871267 is a subjective opinion of poster.
Location
Kansas City, Missouri
New Reviewer

Watching the show Bosch….been buffering for almost an hour.

Streaming the show Bosch. Cant get to the next episode. Stuck buffering for 45 minutes No picture. Cant get to new episode.
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ID
#2870986 Review #2870986 is a subjective opinion of poster.
Location
Teaneck, New Jersey
Preferred solution
Fix the buffering. On the tv. Can’t watch any skiws

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: I want to unsubscribe

Update by user Sep 14, 2021

Canceling, however I need my refund.

Original review posted by user Sep 14, 2021
Because I dont need it and it keeps over drafting my bank account !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Resolved
ID
#2870846 Review #2870846 is a subjective opinion of poster.
Service
Amazon Prime Membership
Pros
  • Good movies
Cons
  • Have to pay for too many
Preferred solution
Full refund
New Reviewer

Cost monthly, voices on movie are slow when they are talking

Monthly cost of prime video subscription and also voices do not match when actors are speaking in a movie on a delay
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ID
#2868163 Review #2868163 is a subjective opinion of poster.
Cons
  • Not available
Preferred solution
Price monthly and to watch a movie right
New Reviewer

Unauthorized charges/Overcharged

For the past 3 days, I have called about Amazon Prime stealing money and constantly over charging me is really starting to frustrate me. It seems every time I speak with non-English speaking rep, the charges are then charged again the next day. Besides that I also had this service cancelled, due to this same incident. So, this being said, I'm requesting that ALL of my $40.81 be refunded immediately. Just so you are aware is that I only received a refund in the amount of $9.60. $13.87 × 3 = $40.81 If you have any questions regarding my dispute by all means, please feel free to call me at 336-690-**** Respectfully, Stephanie D Johnson $13.87

User's recommendation: NO DISRESPECT to anyone, when dealing with concerns, regarding your bill and charges ALWAYS ALWAYS, request to speak with MANAGEMENT.

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ID
#2858344 Review #2858344 is a subjective opinion of poster.
Pros
  • Good movies
Cons
  • Make unauthorized charges to my account
Loss
$5000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Log in issue

It shows that for security approve the notification sent to you, but it is not sending the notification

User's recommendation: To resolve my log in issue.

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ID
#2856767 Review #2856767 is a subjective opinion of poster.
Pros
  • Log in issue
Cons
  • Customer service did not reply at all
Preferred solution
Resolve my log in issu
New Reviewer

Money taken out of my account

Prime videos has been taking money out of my account. On the date of 9/6/2001. I would like to resolve the situation please thank's
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ID
#2856446 Review #2856446 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I don't appreciate the "bait and switch"

I was watching the first season of The Bridge which was included in my Prime membership. Around the third or fourth episode (of the first season), I was told I would now have to pay to see the remaining episodes of season 1. That's unacceptable.

User's recommendation: Don't do that!

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ID
#2855545 Review #2855545 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Resolved: Trying to log in

Update by user Sep 09, 2021

Company fixed the issue and I have been provided with partial refund.

Original review posted by user Sep 09, 2021
Cant log in to my account ajyensuusjsbaueudujeduiejdudjdiekshsshowed shebe side. Diene she she sue she she even ridge for t she tj

User's recommendation: Can’t log in.

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Resolved
ID
#2855306 Review #2855306 is a subjective opinion of poster.
Pros
  • Already have starz
Cons
  • Discontinue the series in the middle of the story
Loss
$9
Preferred solution
Let the company propose a solution
New Reviewer

It says join but I already am a member

I'm already a member 3 months back 8 paid membership for 1 year ,but it's saying join prime.need to verify
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ID
#2854684 Review #2854684 is a subjective opinion of poster.
Pros
  • Some good shows
Cons
  • Seasons are unavailable and episodes are missing
Preferred solution
Let the company propose a solution